Gaya APA

dkk, H, K. (2004). ON BECOMING A CUSTOMER-CENTRIC COMPANY . Jakarta: PT. GRAMEDIA PUSTAKA UTAMA.

Gaya MLA

dkk, HERMAWAN, KARTAJAYA. "ON BECOMING A CUSTOMER-CENTRIC COMPANY". Jakarta: PT. GRAMEDIA PUSTAKA UTAMA, 2004. Text.